A NEW AGE VISITOR EXPERIENCE

with chexology

Check items in and out with the touch of a button, and communicate personalized messages to guests—allowing your brand to be the very first interaction and the last.

DIGITAL SOLUTIONS

We provide innovative and secure customer experiences that are faster than the paper claim ticket.

PERSONALIZED BRANDING

Our app interface, arrival and departure messages can be designed so each impression is memorable.

Welcome

Digital Claim Ticket

Virtual Coat Check

Thank You

WE HAVE SOMETHING EXCITING FOR YOU! PLEASE CHECK THE SITE ON A DESKTOP.

MESSAGING campaigns 

Increase engagement by encouraging your consumers to interact and share in the experiences you create for them.

INSIGHTS & ANALYTICS

We deliver customer and check room insights that drive value and cost savings over time.

SPACE OPTIMIZATION

We take a consultative approach, designing check room plans that work for any layout and any season. 

OPERATIONAL IMPROVEMENTS

Chexology integrates with conveyors to optimize space and speed up retrieval times by over 25%.

MoMA Case Study Data

“You are by far the best in the coat check business and we are grateful for all of your work.”

Stacey McCoy, Director of Guest Services.

How can MoMA store more items and reduce lines without increasing space?

Chexology designed a layout that allows MoMA to increase storage by 3X using the same space parameters. By incorporating Chexology software with conveyors, MoMA is able to provide a seamless item check in service for members with no lines. With check room demand tracked and staff performance measured, Chexology is able to provide MoMA insights on visitor patterns, factors that affect wait times, and how to staff the check room intelligently.

How can the Javits Center check out 4000 coats at once?

Chexology was retained to lead the Javits team of designers and builders in creating a check room that could support the storage requirements of the newly renovated convention center and the Northeast’s largest ballroom. Bottlenecks, travel distance, and waiting times were all factors that were incorporated into Chexology’s calculations to formulate a strategy to improve the visitor journey.

WE OBSERVE, COLLABORATE AND INNOVATE

THE NEW MUSEUM

A center of innovation—spotlighting artists and thought leaders, and inviting the public to participate in the exchange of new ideas.

The check room at the New Museum is the first interaction for daily guests, opening and special event invitees.

The current space is limited in counter space, storage, and operational capacity.

WE HAVE A 360 DEGREE APPROACH TO INNOVATION

Chexology will be a true partner to the New Museum. We’ll provide solutions to fundamental challenges, a seamless integration of technology and service, and remove any stigmas associated with the checkroom.

Participate in renovation meetings and walkthroughs

Integrate with existing technologies

Consult with New Museum team to establish checkroom requirements

On-site training and development

Ensure final design plans meet requirements, including a flexible checkroom layout

Further brand identity through visual touch points

Advise on check room assets to increase storage capacity and speed

Deliver measurable, positive outcomes

STILL USING PAPER?

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DIGITAL