A NEW AGE VISITOR EXPERIENCE

  Museum of Modern Art

with chexology

Check items in and out with the touch of a button, and communicate personalized messages to guests—allowing your brand to be the very first interaction and the last.

DIGITAL SOLUTIONS

We provide innovative and secure customer experiences that are faster than the paper claim ticket.

PERSONALIZED BRANDING

Our app interface, arrival and departure messages can be designed so each impression is memorable.

Welcome

Digital Claim Ticket

Virtual Coat Check

Thank You

WE HAVE SOMETHING EXCITING FOR YOU! PLEASE CHECK THE SITE ON A DESKTOP.

MESSAGING campaigns 

Increase engagement by encouraging your consumers to interact and share in the experiences you create for them.

INSIGHTS & ANALYTICS

We deliver customer and checkroom insights that drive value and cost savings over time.

SPACE OPTIMIZATION

We take a consultative approach, designing checkroom plans that work for any layout and any season. 

OPERATIONAL IMPROVEMENTS

Chexology integrates with conveyors to optimize space and speed up retrieval times by over 25%.

MoMA Case Study Data

“You are by far the best in the coat check business and we are grateful for all of your work.”

Stacey McCoy, Director of Guest Services.

How can MoMA store more items and reduce lines without increasing space?

Chexology designed a layout that allows MoMA to increase storage by 30% using the same space parameters. By incorporating Chexology software with conveyors, MoMA is able to provide a seamless item check in service for members with no lines. With check room demand tracked and staff performance measured, Chexology is able to provide MoMA insights on visitor patterns, factors that affect wait times, and how to staff the checkroom intelligently.

How can the Javits Center check out 4000 coats at once?

Chexology was retained to lead the Javits team of designers and builders in creating a checkroom that could support the storage requirements of the newly renovated convention center and the Northeast’s largest ballroom. Bottlenecks, travel distance, and waiting times were all factors that were incorporated into Chexology’s calculations to formulate a strategy to improve the visitor journey.

WE OBSERVE, COLLABORATE, AND INNOVATE

Chexology will be a true partner to your museum. We’ll provide solutions to fundamental challenges and remove any stigmas associated with the checkroom.

Participate in renovation meetings and walkthroughs

Integrate with existing technologies

Consult with your team to establish checkroom requirements

On-site training and development

Ensure final design plans meet requirements, including a flexible checkroom layout

Further brand identity through visual touchpoints

Advise on checkroom assets to increase storage capacity and speed

Deliver measurable, positive outcomes